Frequently Asked Questions

VEEV NOW as some other e-cigarette devices, heat a nicotine containing liquid to generate aerosol. Many e-cigarette devices in general, including VEEV NOW use a wick-and-coil technology and an e-liquid storage unit, which are integrated into the device itself.

VEEV NOW is a disposable vaping device that provides a flavourful experience with high quality ingredients in premium, compact vaping devices, with over 80% of its components recyclable. VEEV NOW emits on average 99% lower levels of harmful chemicals compared to cigarettes*. This does not necessarily equal to a 99% reduction in risk. VEEV NOW is not risk-free. VEEV NOW doesn’t require any maintenance no cleaning, no charging, no refilling needed. Available in 2ml and 5ml with 9 vibrant flavours. VEEV NOW can provide up to 500 puffs** for 2ml and 1800 puffs** for 5ml.

*Source: Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. See important information at Veev-vape.com
**Based on the battery capacity of a newly manufactured device and a puff duration of 1 second. May vary depending on individual usage patterns

VEEV NOW is for adult smokers and users of other nicotine products (21+), who are seeking a convenient yet flavourful way to have a vaping experience with consistent taste.

VEEV NOW could be for you if you are an adult tobacco/nicotine user 21 years of age and above seeking:
1. A new vaping experience with a premium and high-quality product
2. A new taste experience: VEEV NOW comes currently with 9 vibrant flavours: from refined and balanced with complex fruity notes, to refreshing and vibrant mono flavours
3. Simplicity and convenience: no maintenance needed, no cleaning, no charging, and no refilling.
4. A sustainable vape with over 80% of recyclable components
5. A compact design developed in the US
6. A vape emitting on average 99% lower levels of harmful chemicals compared to cigarettes*. This does not necessarily equal a 99% reduction in risk. VEEV NOW is not risk free
*Source: Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette. See important information at Veev-vape.com

How to prepare VEEV NOW:
● Unbox your new VEEV NOW device
● Remove top silicone cap
● Keep air flow channels at each side free

How to Vape:
● Start puffing: the device will automatically activate without any buttons thanks to puff-activated technology
● The LED will turn on while you puff to indicate the device is working
● When the light pulses 10 times and turns off, your VEEV NOW device is out of battery

How to turn off VEEV NOW:
● Once you're done, simply stop puffing and the device will turn off automatically
● No need to let it cool down, you can store it and just keep going with your day.
● If you finished your VEEV NOW completely (e.g. LED light doesn’t switch ON, which means the battery is fully depleted)

No, you cannot, as VEEV NOW is designed for simplicity and convenience of use. The device is not designed to be used with interchangeable pods.

Each VEEV NOW device comes with 2 ml or 5 ml high quality e-liquid and pre-charged ISO certified 280 mAh Li-ion battery. Newly manufactured product can provide up to 500 puffs** for 2ml and 1800 puffs** for 5ml, based on the battery capacity of a newly manufactured product and a puff duration of 1 second. May vary depending on individual usage pattern.

VEEV NOW is designed for simplicity and convenience of use. Therefore, there is no maintenance needed, no cleaning, no charging, no refilling needed.
However, you can use a dry cloth to clean the mouthpiece if needed.

VEEV NOW device comes with pre-charged ISO certified battery (280 mAh). A simple LED lighting system shares updates on battery status. The LED will turn on while you puff to indicate the device is working. The light will turn on while you puff.

When the light pulses 10 times and turns off, and/or after that the LED does not turn on, your VEEV NOW device is out of battery.

VEEV NOW is designed for simplicity and convenience of use. A simple LED lighting system shares updates on battery status. The LED will turn on while you puff to indicate the device is working.
● Device is ON: The LED will turn on while you puff to indicate device working
● Battery depleted: LED will pulse 10 times and switch off
● Battery depleted: No LED turning ON
● Device error: The LED lights pulses 2 times
● Device error: or the LED turns on while puffing but no vape. Change the device.

If your device doesn’t work, it may be related to one of the following reasons, in which case you’ll need to purchase a new device:
● Battery is depleted: No LED turning ON
● Device error: The LED lights pulses 2 times
● Device error: or the LED turns on while puffing but no vape.
After use, VEEV NOW devices must not be disposed together with household waste. Certain components within our VEEV NOW devices can be recycled. Return your used VEEV NOW, and we will recycle the recyclable components. Learn more at veev-vape.com

Store in dry ventilated premises within the device operating temperature range of 0°C - 40°C.
If the device temperature is outside this range, all LEDs of the device will blink white twice and then switch OFF. Replacement of the device is not necessary. Just bring the device back to the operational temperature range.

Yes, VEEV NOW can be stored in your carry-on luggage or in your pocket. However, we recommend you check with the airline you’re traveling with and verify whether you may take your device on board with you.

VEEV NOW devices should not be disposed together with household waste. Instead, you should dispose of your used device by dropping it off at one of our six participating locations, and we will recycle the recyclable components. Learn more about our Recycling programme at veev-vape.com.

VEEV NOW devices should not be disposed of together with household waste. Help us to reduce electronic waste. You can return your used VEEV NOW and reduce waste via our Recycling Programme and we will recycle the recyclable components of the device. Learn more at veev-vape.com.

Currently there are no accessories for VEEV NOW devices.

VEEV NOW is designed for simplicity and convenience of use. Therefore, there is no charging.