Troubleshoot your
VEEV NOW 18ml

Find the answers to
the most common issues.

VEEV
E-liquid

What to do when VEEV NOW 18ml is not working?

If you can’t start your experience with VEEV NOW 18ml, ensure the device is not discharged, physically damaged, operating outside of its temperature range or fully used. VEEV NOW 18ml will blink three times to indicate the device needs to be charged and if the orange level on the screen disappears, you try to take a puff and the screen blinks 10 times, your device fully used: VEEV NOW 18ml features a low liquid detection system and is designed to prevent burnt taste. If the screen blinks 5 times, your device is warning of an error. Please remember to always remove the top cap before starting an experience.
Hard-to-puff

What does it mean when the screen is ON, but the device is not charging?

If your VEEV NOW 18ml is not charging, the charging port of your device might be contaminated or the power adaptor and charging cable might not be compatible. Unplug the device and ensure that the charging ports on both the device and the charging cable are clean and free from contamination and then charge the device for at least 5 mins using a compatible power adaptor and charging cable. Always ensure the device is not fully used and always charged between 0°C and 45°C.
No-puff-no-light

What to do when VEEV NOW 18ml is not working?

If you can’t start your experience with VEEV NOW 18ml, ensure the device is not discharged, physically damaged, operating outside of its temperature range or fully used. VEEV NOW 18ml will blink three times to indicate the device needs to be charged and if the orange level on the screen disappears, you try to take a puff and the screen blinks 10 times, your device fully used: VEEV NOW 18ml features a low liquid detection system and is designed to prevent burnt taste. If the screen blinks 5 times, your device is warning of an error. Please remember to always remove the top cap before starting an experience.

Got a question
find the answer in our
FAQ's.

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That’s not all.
There’s more useful information in our VEEV NOW User Guide.

Our VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.

Download our VEEV NOW User Guide
VEEV

Still have questions about VEEV NOW?

There are several ways you can reach us.

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Sometimes you just want to ask a question in person. We get it. Thats why our phone support line is available to you every day from 09:00 to 19:00 Kuwait time.
222 055 45

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