Troubleshoot
your VEEV NOW

Find the answers to
the most common issues.

VEEV
LED-issue

What does it mean when the LED light blinks on VEEV NOW?

Your device might be warning on an error.

  1. LED blinks 10x and stops working
    • Your battery has depleted and you finished your VEEV NOW completely. Please do not dispose of it together with household waste and consider returning your used VEEV NOW and we will recycle its recyclable components.
  2. LED blinks 2x or more
    • Your device is not working. Please stop using the product and dispose of it.
Hard-to-puff

What to do when your VEEV NOW is hard to puff on?

  1. Your fingers may be blocking the air inlet holes on the sides of the device. Therefore, make sure, that the air inlet holes are not covered when puffing and the air is able to flow through the product.
  2. Your device is probably getting close to end of life. Carry on using the product until its LED blinks 10 times and completely switches off.
E-liquid

What to do if my VEEV NOW is leaking e-liquid?

  1. Droplets of liquid that are visible on the mouthpiece may occur during unpacking. In case, they must be wiped off with a clean dry cloth before you use the device.
  2. Do not use this product if the device appears damaged, tampered with, broken, or leaking.
  3. In case of contact with leaking e-liquid from VEEV NOW, wash the affected area immediately with soap and water.
No-puff-no-light

What to do when you can’t puff on the device, or the light does not turn on?

  1. The plastic covers at the top and bottom of your product are not removed. Please remove the top and bottom silicone-caps and try again.
  2. Your fingers may block the air inlet holes on the sides of the device. Therefore, please ensure that the air inlet holes are not covered when puffing on the device.

If it's still not working afterwards, please dispose of it and unpack a new VEEV NOW.

Got a question
find the answer in our
FAQ's.

See FAQs

That’s not all.
There’s more useful information in our VEEV NOW User Guide.

Our VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.

Download our VEEV NOW User Guide
VEEV

Still have questions about VEEV NOW?

There are several ways you can reach us.

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Give us a ring

Sometimes you just want to ask a question in person. We get it. Thats why our phone support line is available to you every day from 09:00 to 19:00 Kuwait time.
222 055 45

Get in touch
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQs
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Write to us. Our inbox is never too full.

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